ProtoSoft can offer effective application management and essential deliverables of a functioning SAP environment for handling incidents, tasks and minor changes. We can distinctly offer process management in the area of application development for better quality and cost perspective.
We can help and work with the existing SAP Application Management department to develop an Onsite / Offshore model for offering support to SAP users across the board. By deploying the right technology tools and communication links geographical proximities can be made irrelevant for high quality support experience for the end users.
In a typical SAP Application Management Environment the following elements need to be mentioned which can be performed efficiently in ProtoSoft's offshore support centre:
•
Remote Incident handling.
•
Change Management.
•
Enhancements / Mini-Projects.
•
Process management using an ITIL Compliant helpdesk tool.
•
Periodic status reporting.
•
Feedbacks on quality improvement.
•
Preparation for User Trainings.
ProtoSoft assures to arrive at a Service Level Agreement that can be suited to client needs. Performance expectations like Response Time, Resolution Time etc., can be tailored as per client’s requirement.
